We don’t have a waitlist – so it’s a case of first in, best dressed! People sometimes cancel at the last minute, so if you have your eye on a particular trip that is sold out, we recommend checking our website again to see if space has become available.
Oh no! Sorry to hear you missed out. Our promotions run for a limited time only, so you need to get in there quickly to snag a good deal. Make sure you’re signed up to our email list so that you’re in the know for future sales.
If you’ve placed a trip on hold, you'll need to pay the minimum deposit within five days to secure your place – but if a sale happens to start within that five-day period, then you're in luck! If you don’t make a deposit within five days, your booking will be cancelled.
If you book a trip that is on request, it means we can't confirm your booking immediately as we need to check if space is available with our local operators.
The reason we need full payment for on request trips is because our local operations team confirm various services such as on-tour transport and accommodation as they go. If space is available, you’ll be good to go. If not, we’ll provide you with a full refund.
If you have booked an on request trip, we’ll email you with an update in 2 to 4 business days. Please don’t book any non-refundable travel arrangements in the meantime.
It depends on how close you are to departure. In some circumstances we may be able to transfer the spot to another traveller for a fee if it's outside the pay-in-full period.
When you pay your deposit, we'll sometimes use those funds to secure certain non-refundable permits or activities on your trip. If you're outside the pay-in-full period but you have paid for your trip, then a partial refund minus the cost of the deposit may be possible. If you are inside the pay in full period, then further fees may apply as per our Booking Conditions. Please get in touch to discuss your options.
Don’t worry. If you paid too much by mistake, please contact us via phone or live chat to organise a refund.
Unfortunately this isn’t possible. All invoices must be paid in the same currency in which the trip was originally booked.
The reason we request full payment for some trips is because we need to confirm each part of your adventure with our local operators and suppliers as we go (e.g. on-tour transport, activities and accommodation). If your place on the trip is unavailable, we’ll provide you with a full refund.
